Last Amended: April 15, 2021

Charges – Rates

At Krana we never ask our guests or potential guests for their credit card details or store such details, if in anyway are known to us. All payments of reservations placed through our website are made in ways mentioned futher below under “PAYMENTS”. We have the right and it is to our discretion to require full payment in advance or a deposit at the time of booking. No Booking shall be treated as confirmed until proof of payment has been provided. All prices displayed on our Website or otherwise communicated or published by the hotel are meant and will be charged in EUROS. They include VAT and all national and local taxes.

Prices are per room and per night. Additional persons of all ages will be charged as detailed in the Hotel’s RATES’, PAYMENTS’ & CANCELLATIONS’ POLICY.

A minimum length of stay, deposit, pre-payment (refundable or not), cancellation charges and other conditions may apply, as specified. Once a certain room, number of persons and overnights, additional products and services as well as method of payment are discussed and agreed, the Hotel will communicate in writing with you in order to summarize all details regarding your reservation, charges and the required full or partial payment. After proof of the required payment is made available, the Booking is officially confirmed by the Hotel and becomes a binding agreement for the parties.

Receipts are issued by the Hotel for all payments made for accommodation, services and products.

Check-In / Check Out

Our guests are kindly asked to let us know their estimated time of arrival at least 36 hours ahead. We will be greately helped in organizing our work and making their check-in smoother and faster.

Unless otherwise stated on the Booking Confirmation, guests may check-in on the scheduled day of arrival at any time from 15:00 till 22:00. However, we will gladly arrange your time of check-in to be whenever your time of arrival in Rhodes requires, provided we are notified on time.

All rooms secured by a deposit or prepaid at the time of booking will he held until 23:00 on the scheduled day of arrival, unless otherwise agreed with the Hotel.

Late arrivals due to unexpected events should be made known to us before 23:00 on the scheduled day of arrival. Any non-secured reservation will be held until 16:00 on the day of arrival, at which time we will be entitled to re-let the room, unless the guest has notified us of a late arrival.

On the day of departure we kindly ask all guests to vacate their rooms by 11:00, unless a later departure is part of our agreement. Late check-out after this time can be requested subject to availability and may be charged at the discretion of the Hotel.

We are obliged by law to require guests at the time of check-in to confirm their identity by showing and letting us copy information from their passport and/or identity card, as well as το provide details of their home address.

The information above may be requested for each member of your party and we reserve the right to refuse entry to persons who cannot provide the information set out above. These records can and will be disclosed or made available for inspection to the Greek police and tax authorities, as by applicable law.

Part of the information above will be stored in a secure server, which is protected by an access code and a firewall. Please see our PRIVACY POLICY.

Payments & Cancellation Policy Rates

• Book Online & check for special prices Each extra child: 15,00€
• Each extra adult: 30,00€
• The prices are per ROOM and per day.

Payment Policy

• The hotel reserves the right to pre-authorize credit cards prior to arrival.
• 25% of total amount deposit at reservation.
• The Overnight tax will be charged “in every case” to the traveller/guest/user of the room or apartment through a special receipt, which will not be subject to VAT.
• The stayover tax will be calculated based on the number of overnight stays and the category of the hotel. 0,50 euro per night/room

Credit Cards

• Visa / MasterCard

Cancellation Policy

• Cancellations made less than 14 days prior to the scheduled arrival time results to a cancellation fee of 50% of the total booking cost.
• Any cancellation within 7 days prior to arrival, no show or departure prior to the schedule date of departure, results in 100% loss of your total booking cost.